If you have an issue with your order, contact support@popcustoms.com directly within 30 days of product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that support your case. After investigation, we will determine if you are eligible to receive a replacement at no cost to you. Some issues do not qualify for replacement, they are outlined below.

And here are the kinds of Return/Replacement reasons as follows for reference.

Reason	Agree or Disagree
Quality Issue	Agree
Colors Issue	Agree
Print Issue	Agree
Wrong sizes shipped	Agree
Delay production over 10 days	Agree
TN stops updating in China over 20 days	Agree
Missing Items	Agree
Delivery to wrong address	Agree
Shipping over 65 days by EMS	Agree
Shipping over 30 days by EXPRESS	Agree
Copyright Products	Agree
Artworks issue from customer	Disagree
Delivered but not received	Disagree
Wrong sizes choice by customer	Disagree
Clearance delayed	Disagree